Policies & Conditions

If you are not entirely satisfied with your purchase, we're here to help.

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Returns - You have 30 calendar days to return an item from the date you ordered it. To be eligible for a return, your item must be unused in the original packaging. Your item needs to have the receipt or proof of purchase. Buyer is responsible for shipping costs for returned products.

Refunds - Once we receive your item, we will inspect it and notify you that we have received your returned item.  If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit in a timely fashion, depending on your card issuer's policies.

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Shipping - ​You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. ​

By accessing or using www.eweniquelywool.com, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.

 

1. Eligibility and Account

• You must be at least 18 years old to make a purchase.

• You are responsible for maintaining the confidentiality of your account login details.

 

2. Products and Pricing

• Accuracy: We strive to be as accurate as possible with product descriptions and images. However, we do not warrant that descriptions are 100% error-free.

• Pricing: All prices are subject to change without notice. We reserve the right to cancel orders if a product was listed at an incorrect price due to a typo or system error.

• Availability: All orders are subject to stock availability.

 

3. Payments and Billing

• We accept credit card payments online, and cash or check in person.

• By providing payment information, you represent that you have the legal right to use the chosen payment method.

• We reserve the right to refuse any order you place with us.

 

4. Shipping and Delivery

• Shipping dates are estimates and are not guaranteed.

• Risk of Loss: All items purchased are made pursuant to a shipment contract. This means the risk of loss and title for such items pass to you upon our delivery to the carrier.

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6. Intellectual Property

All content on this site—including text, graphics, logos, and images—is the property of Hellewell Lamb and Wool Co. and is protected by copyright laws. You may not use our branding without express written permission.

 

7. Limitation of Liability

To the maximum extent permitted by law, eweniquelywool.com or Hellewell Lamb and Wool Co. shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

 

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Minnesota, USA.

1. Information We Collect - We collect information to provide better services to our customers. This includes:

• Personal Information: Name, shipping address, billing address, email address, and phone number.

• Payment Details: We use third-party processors (like Stripe or PayPal). We do not store your full credit card information on our servers.

• Device Data: IP address, browser type, and cookies to help us understand how you interact with our site.
   

2. How We Use Your Information - We use your data to make sure your experience is seamless. This includes:

• Processing and shipping your orders.

• Sending order confirmations and tracking updates.

• Preventing fraudulent transactions.

• (With your consent) Sending marketing emails about new products or sales.

3. Sharing Your Data - We don’t sell your personal information to third parties. We only share data with service providers who help us run the shop, such as:

• Shipping Carriers: To get your package to your door.

• Payment Processors: To securely handle transactions.

• Marketing Tools: Like email platforms (if you’ve opted in).
   

4. Your Rights and Choices - Depending on where you live (such as the EU under GDPR or California under CCPA), you may have the right to:

• Access the personal data we hold about you.

• Correct or update your information.

• Delete your data ("The Right to be Forgotten").

• Opt-out of marketing communications at any time.

5. Security - We take the security of your data seriously and use industry-standard encryption (SSL/TLS) to protect your information during transmission.

6. Contact Us - If you have questions about this policy or your data, please reach out to us at:
Email: hellewelllambandwool@gmail.com